Welcome to the Keepsake Factory's "Keepsake Mugs" site.All of our mugs are manufactured at our location in Newark, CA. Here you will find our return policy, and how to contact us. Keepsake Factory Attn: Keepsake Mugs 711 Old Canyon Rd. #97 Fremont, CA 94536 Phone 510-284-7284 E-Mail: Keepsake_support@comcast.net KEEPSAKE FACTORY Return Policy Keepsake Factory warrants its products to be free of defects and poor workmanship. Any products exhibiting defects or poor workmanship will be replaced or a refund will be issued upon receipt of the defective item at Keepsake Factory. All returns must be authorized within 5 days of receipt of the item by the customer and accompanied by a Keepsake Factory return authorization number. Return authorization numbers can be obtained by contacting the Keepsake Factory at the (510) 284-7284. Determination of defects and workmanship will be at the sole discretion of Keepsake Factory as will the decision to replace or refund. No return authorization can be given without the original sales order number.
	© 2003/2004 Keepsake Factory, Newark, CA. All rights reserved. Keepsakemugs is a trademark of Keepsake Factory.  All other trademarks are the property of their owners.