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E-MAIL YOUR PHOTOS OR GRAPHICS TO: keepsake_support@comcast.net We will match the e-mail address on your order with the e-mail address on your image files. We will contact you if there are questions about your order or images.
IN A HURRY? GET US THE ORDER WITH PHOTOS BY 12:00PM PST AND IT WILL SHIP THAT DAY. ORDERS AFTER 12:00PM SHIP THE NEXT DAY. ALL WEEKEND ORDERS SHIP ON MONDAY. CONSIDER USING USPS PRIORITY MAIL. IT REACHES ANYWHERE IN THE US IN 3 BUSINESS DAYS AND THEY DELIVER ON SATURDAY AT NO EXTRA CHARGE.
Satisfaction Guaranteed! Please contact us by e-mailing keepsake_support@comcast.net if you wish to place your order by phone or if you have any problems with this store site. We will get back to you within 12 hours.
Our ceramic photo mugs are both microwave and dishwasher safe.
If you are a new photo mug customer to our store reviewing "Photo Mug Basics" may be helpful. Please E-mail your photo or image to keepsake_support@comcast.net. Gift boxes are included with mugs. Gift wrap is available for $2.50.We offer Large volume Discounts. Please call 510-792-0192 or e-mail Keepsake_support@comcast.net with your requirements.
*(We cannot put copyrighted or trademarked images,ie: an episode of your favorite comic strip, on a mug unless you state in the comments field on check-out, that you have permission to use the image.)
Personalized gift items can not be returned except for errors on our part. Out of stock gift items may take up to two weeks for delivery. Customers will be notified of any out of stock items and projected delivery prior to order acceptance.
UPS does not ship to post office boxes such shipments must be sent by USPS. Keepsake Factory may ship by other carriers (Airborne, Fed Express or DHL) at standard UPS rates at its convenience. We can not be responsible for weather related shipment delays. | 